National Apprenticeship Week: Holly’s Story

Holly Baird entered TH March as part of our Apprenticeship Scheme in June 2017. Holly is now a Premium Credit and Accounts Administrator in our Accounts Department. Holly managed to spare some time out of her busy day to answer some questions on her experience as an Apprentice.

Who or what inspired you to become an apprentice?

University never really appealed to me, I have always been a keen worker and have had part-time jobs since the age of 15 so the idea of working and getting experience whilst learning was something that really interested me. I have lots of friends that chose to go down the apprenticeship route so seeing them being successful inspired me to do the same thing.

What was the biggest factor in making you decide to do an apprenticeship?

The biggest factor in helping me decide was getting the experience I needed to kick start my career whilst getting the right qualification too. Whilst being an apprentice you get so much support to help you complete the qualification and that also helped me to decide.

Describe a typical day in the office

I come into the office at 8.30am and throughout the day I complete many different jobs. The main job that I focus on during the day is Premium Credit. This means that I set up and renew all our clients Premium Credit agreements, deal with any defaults, allocate the correct money coming in from Premium Credit and deal with any queries that clients may have about their agreements. Some of the other jobs I do include submitting for and allocating Direct Debit payments and doing the Sun 2 reports for the accounts department.

What do you enjoy most about your role, and why?

My favourite part of my job role is helping clients with their queries and working on Premium Credit. I like talking to all our clients and there are so many different aspects of the Premium Credit process.

How do you think an apprenticeship has improved or opened up your career options?

An apprenticeship has helped me to learn so much and gain so much experience to start my career off with. I completed a Level 2 Business and Administration qualification, but at the same time I learnt so much about working in an accounts department and it helped me to be sure that this is definitely the career route I want to follow.

What advice would you give to other people considering an apprenticeship as a route?

If you are unsure about going to university and like the idea of doing an apprenticeship I would definitely tell anyone to go for it. It helps to open up so many different opportunities for you and gives you the advantage of having the job experience that you will need for the future.

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