National Apprenticeship Week: Nicola’s Story

As today is International Women’s Day, we are featuring one of our most successful apprentices. Nicola White joined THM over 12 years ago as part of our Apprenticeship Programme and now acts as an Apprenticeship Coordinator alongside her other jobs and responsibilities within TH March. Nicola took some time out of her busy day to discuss her experiences as an Apprentice and also about her roles and responsibilities she has now, 12 years on.

How long have you worked for THM?

I have worked at THM for 12.5 years.

What is your current job title?

Department Coordinator/Team Leader

Who or what inspired you to become an apprentice?

I wanted to earn myself a little money while working and decided that a learning/working/earning combination was best for me.

What was the biggest factor in making you decide to do an apprenticeship?

I was very keen to start a job but to gain a qualification at the same time.  That way I was able to build my knowledge from the inside and use the apprenticeship as a stepping stone to work my way up.   Since doing my first apprenticeship, I have done another 3, my certificate in insurance and my Diploma in Leadership & Management.

Describe a typical day in the office

I have a team of 10 that I am responsible for as well as the general organisation of the department.  Just lately I have helped with training for a new system that has been put in place for our Admin Account Handlers and this has proved successful, they have all been working very hard.  I have to manage my e-mails, a diary system, act as an underwriter to our phone Account Handlers and keep an eye on the monthly figures/targets.  Going forward, I will be monitoring the telephone system and calls waiting, ensuring there are enough people on the phones and pulling on staff if needed.  I have to be there to offer advice on both personal and professional levels to my team members.  I conduct interviews with HR for new employees within our department as well.  Most days are extremely busy and I am not usually in one place for very long.

What do you enjoy most about your role and why?

I enjoy the fact that things are busy and I am always kept on my toes.  I thrive in that kind of environment and find that I am better able to motivate others and help to boost positivity when the pressure is on.  I love being able to help others improve themselves professionally and managing the apprentices means that I am able to help others flourish.

How do you think an apprenticeship has improved or opened up your career options?

As mentioned before, I have been lucky enough to have the opportunity to study further within this company and this has enabled me to gain a better understanding on many different levels, from administration right up to management.  I have been able to improve my skills both in practice and theory.

What advice would you give to other people considering an apprenticeship as a route?

I would say that if you are the kind of person who wants to earn a relatively good wage whilst working, an apprenticeship is a way forward.  Long term, it can be extremely rewarding both financially and professionally and you gain so many skills by doing so.  You not only gain a qualification but you get to work in a real environment which teaches you it’s own lessons.  Going from a classroom to a job can be really daunting, but this way you are able to build on all of your skills both professionally and socially.

Read our other posts

Government Data Reveals Biggest Cyber Risks of 2019

Government Data Reveals Biggest Cyber Risks of 2019

The National Cyber Security Centre (NCSC) recently released their 2019 annual review, outlining the top forms of cyber-attack that both UK individuals and organisations experienced this past year. As 2020 approaches, be sure to review the following data points for a better understanding of the biggest cyber-threats facing your organisation and best practices for bolstering […]

Our Festive Opening Hours

Our Festive Opening Hours

Please find below a note of our opening hours throughout the festive period. You can find a note of our contact numbers by visiting the contact us page for personal insurance or business insurance.

5-Star Customer Experience for TH March Customers

5-Star Customer Experience for TH March Customers

The true value of any insurance policy is ultimately revealed when you need to make a claim. This coupled with the overall customer service experience will show how good your insurance cover really is. Good news for Chartered Insurance Brokers and personal jewellery specialists TH March because, if customer comments on the open online review […]

Operation Christmas Child – A Simple Shoebox Packed with Love

Operation Christmas Child – A Simple Shoebox Packed with Love

A simple shoebox gift packed with love and genuine good wishes can have a huge impact bringing joy to children who are in need around the world. Staff at TH March’s Yelverton office have once again donated money instead of giving office Christmas cards to each other so that they can support the Samaritan’s annual […]

Celebrations for TH March as Staff win Prestigious CII Awards

Celebrations for TH March as Staff win Prestigious CII Awards

Achieving excellence by supporting staff to study and gain professional qualifications has always been a priority for Chartered Insurance Brokers TH March. In fact, the company (well known for specialising in insurance for the UK jewellery trade and its customers), has a very long tradition of ‘growing its own’ experts. HR Manager Jo Morgan explains: […]