Managing the Return of Clients, Customers and Employees

The UK has started the process of easing lockdown measures. This means that many businesses have either already reopened, or are in the process of doing so. Despite recent optimism, there are still significant risks related to the coronavirus pandemic that organisations should be taking seriously.

As employees return and your business begins to welcome back customers and clients, be sure to take the following precautions in order to keep everyone on your premises as safe as possible:

  • Minimise contact—Arrange and organise your business to limit the amount of physical contact between people. This may also include having to set limits on the number of customers allowed to enter your business at the same time or suspending certain services that cannot be provided while maintaining social distancing guidelines.
  • Provide guidance—Educate your customers on your precautionary measures and provide regular reminders, such as posted signs or verbal communication. It is important to consider the particular needs of those with protected characteristics, such as people who are visually impaired.

When asking employees to return to work, there are a number of things that your organisation must consider:

  • Consider who should be returning—Only employees for whom it is essential to be on the premises should physically return to work. Employees who can continue to work from home should do so. Remind employees that anyone who has recently experienced symptoms of COVID-19 should not return to work.
  • Stay hands-on—Employers should reach out to employees who are working remotely to make sure that they feel a connection to their colleagues.
  • Make accommodations—It is important to be mindful of individuals who may have specific needs or may be at a particularly high risk of contracting COVID-19.

The reopening process is complicated and full of potential pitfalls. Take all necessary precautions in order to give your organisation the best chance of success.

 

The content of this blog is of general interest and is not intended to apply to specific circumstances. It does not purport to be a comprehensive analysis of all matters relevant to its subject matter. The content should not, therefore, be regarded as constituting legal advice and not be relied upon as such. In relation to any particular problem which they may have, readers are advised to seek specific advice. Further, the law may have changed since first publication and the reader is cautioned accordingly. Content by Zywave, Inc. provided by TH March.

 

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