During the COVID-19 pandemic, technology has proven to be invaluable in allowing organisations to stay as connected as possible. Video chat software and apps have been particularly useful, as employees have been able to continue to attend virtual meetings and feel a sense of connection to their co-workers while working remotely.
But, while video conferences have been useful for many organisations across a wide variety of industries, the increased use of technology also means increased cyber-risks. With employees working from home, and therefore potentially lacking the same cyber-security protections that your workplace may have, it is important that your organisation take precautions to ensure that the use of video conference software is safe. Take these steps in order to protect the data of your employees and your organisation:
- Establish protection—When selecting which video software to use, consider whether a service is included in your current business software package. If so, this will help staff familiarise themselves with the program and allow you to use your existing authentication provider. If applicable, use single sign-on in order to integrate video conferencing with your other corporate systems. As a result, your video software will have the same protections as other company services.
- Understand privacy settings—While using video conference software, be aware of what data your employees may be sharing, how it is being processed and with whom it is being shared. Take the time to understand the privacy and security settings for your organisation’s video software of choice. These settings may include the ability to password protect meetings, control when certain parties are allowed to join meetings and determine who is allowed to share their screens.
- Avoid phishing—Phishing attacks are common methods used by sending cyber-threats via email and text, but these threats might also show up during video chats. If you are using a live chat feature, an unwelcome party may attempt to slip in an attack. Instruct your employees to avoid clicking on links or attachments that were unexpected or shared by an unknown party.
- Stay updated—Regardless of what software is being used, or whether employees are working from home or not, one of the most important cyber-security measures that must be taken is keeping software updated. If employees are using a web browser to run their video chats, it is imperative that you instruct them to keep the browser up to date as well.
As technology becomes more integrated into the workplace, good cyber-security practices are increasingly important.
This blog is for informational purposes only. It is not intended to be exhaustive nor should any discussion or opinions be construed as compliance or legal advice. In relation to any particular problem which they may have, readers are advised to seek specific advice. Further, the law may have changed since first publication and the reader is cautioned accordingly. Content by Zywave, Inc. provided by TH March.