TH March shortlisted for top insurance industry award

Specialist jewellery and watch insurance firm TH March is celebrating being shortlisted for a top national award.

The much-coveted Insurance Age UK Broker Awards recognises companies, employees and teams that ‘truly understand their customers and the market’.

Staff from TH March, have been announced as finalists in the Claims Team category, after being recognised for their high professional standards and empathy shown to clients.

Established in 1887, TH March is renowned for its expertise in jewellery and watch insurance and as the premier broker to the jewellery trade.

The company today said it was immensely proud of its Claims Team, who regularly help customers when precious items have been lost, damaged or stolen.

Head of Customer Experience, Nat Brown said: “The Claims Team are all highly motivated, skilled individuals with high customer service standards.

“They provide a genuinely first-class, bespoke service and each client is treated with the utmost respect and empathy during what can be a traumatic time in their life.”

Testimonials from TH March customers, praising how well their claims had been handled, impressed the judging panel for the UK Broker Awards.

Clients described how the team helped them process claims for a range of items, including a lost engagement ring, missing diamond, valuable earrings and a ‘highly treasured’ watch.

Members of the team – responsible for overseeing more than 1,000 claims in the past year – are singled out and thanked by name for their support, efficiency and professional response.

TH March Sales Director Simon Dawe said putting clients’ best interests first was at the heart of the firm’s ethos.

“We pride ourselves on our claims service and this is embedded within the culture at TH March,” he said.

He added that he was pleased members of the Claims Team were being recognised for their hard work and commitment.

“Our team brings together years of experience, skills and technical knowledge and we are really proud to see them shortlisted for such an important award,” he said.

“The fact that we’ve got this far is already a major achievement and we look forward to the final result later this year.”

 

The winners of the Insurance Age UK Broker Awards 2021 will be announced during a prestigious ceremony at Coventry Building Society Arena on November 11.

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