Congratulations to our March Star Winners for May 2022

The March Star Award  acknowledges and recognises staff for their hard work, going above and beyond and for fulfilling the TH March ValuesThey are nominated by staff for staff!

Congratulations go to

Jayde Bassett, Claims Handler. National Service Centre

Jayde joined THM in May 2017 as an Apprentice in the Personal Insurances Team. Jayde has completed the Customer Service Level 3 Apprenticeship and more recently the Certificate in Insurance qualification.

In August 2021 Jayde was seconded from the Personal Insurances Team to the Claims Team as as a Claims Handler. Jayde is a Wellbeing Champion and this the first time Jayde has won the March Star Award, Congratulations!

She enjoys travelling and singing! She has been recognised this month by her colleagues for demonstrating TH March Values!

Your March Star Nominations for Jayde

WE DO THE RIGHT THING!

“I would like to nominate Jayde for a March Star as since joining claims she is picking things up very quickly, is a great help to her colleagues and an asset to the team. Jayde quickly builds a good relationship with customers and goes above and beyond to help with their claim, which shows in their feedback both via Trust pilot and individual feedback direct to Jayde. Keep up the good work!”

Serena Steele-Thomas, Account Handler, Jewellers Block, Birmingham Office

Serena joined the THM in May 2014 as an Administrative Assistant and became an Account Handler in 2016. 8 years later and Serena is a valued member of the Birmingham Team.

Serena is a member of the Wellbeing Committee and also a Mental Health First Aider. She has also previously been nominated for the March Star Award in October 2020 and September 2021.

Serena enjoys spending time with family and friends, going to the theatre, going for walks in the local woodland and being creative, helping out with local community events. She has been recognised this month by her colleagues for demonstrating TH March Values!

Your March Star Nominations for Serena

WE ARE A TEAM!
“Serena is an extremely valuable member of the Birmingham Office and always goes above and beyond to help, quite often working over her working hours to make sure everything is done. She is truly amazing and the Birmingham Office would not be the same without her!”

WE LOOK FOR SOLUTIONS!
“She always puts others first no matter how busy she is and always has the patience’s to explain things to us. Serena is amazing and i thank her so much for all the time she’s given to me. she is a key Cog in the running of the Birmingham office.”
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Congratulations to our March Star Winners for May! 

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