Help and support during Coronavirus COVID-19

We know this is a really challenging time and COVID-19 is affecting us all. To try and help all our customers, we are providing regular updates and information about COVID-19 and specific online support and answers to some frequently asked questions.

Contact Details
Key contact addresses and business hours during the COVID-19 outbreak.
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Claims
Our claims team are still working normal office hours. Find guidance, contact details & emergency numbers here.
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Payment Options
You can pay your insurance premium through a wide range of payment options.
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Personal Jewellery Insurance
Valuation information and FAQs for our Personal Jewellery Insurance Customers.
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Jewellers' Block Policy Holders
The jewellery community is facing further business challenges in response to the COVID-19 outbreak.
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Commercial Insurance Policyholders
Advice for our Commercial Insurance Policyholders.
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Other Personal Insurance
Advice for our Home Insurance Policyholders.
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Financial Planning
We understand the importance of protecting everything that is precious.
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Legal, Financial and Business Advice
Specific links to Legal, Financial and Business Advice during COVID-19.
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General Advice
Advice on social distancing and wellbeing during the Coronavirus COVID-19 outbreak.
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