Help Centre

Welcome to our help centre for Personal Customers

  • Jewellery & Watch Insurance
  • Valuations
  • Payments & Renewals
  • Make Changes
  • Safes and Security
  • Other Personal Insurances
Jewellery & Watch Insurance
I am away from home, will I be covered?

Yes, but if you are away from home for a prolonged period (more than 30 days), it is a condition of the policy to advise TH March before your trip. If you do not advise TH March of such a long trip then it may invalidate your insurance. This could mean you wouldn’t be covered if you tried to make a claim. If you let us know about your trip we can also help ensure that your insurance cover continues if you are still away while your renewal is due.

Can you insure my watch?

Of course, and we would love to help you! We have been insuring jewellery since 1887. Why not try online for a quotation for personal jewellery and watch insurance using our free online quote system by visiting https://www.thmarch.co.uk/personal/watch-insurance/ and clicking on the Get a Free Quote Button. A quick quote indication of insurance premium takes just seconds.

Please note if you have an item of jewellery exceeding £20,000 or you are trying to insure 2 or more items of jewellery worth more than £40,000 then you will not be able to arrange your insurance online. Our helpful and experienced team are ready to take your call to assist you with this on 01822 668000.

We cannot arrange insurance for smart watches.

Insuring personal jewellery is our specialism and we are waiting for your call from Monday to Friday 8.30am to 5.30pm (excluding Bank Holidays).

Can you offer short term cover?

We only have one market available to us and they are currently only able to offer policies that are 12 months in duration.

Can I replace a lost item with my jeweller? Will you give me vouchers if I claim?

In the event of a claim, the March Plus jewellery & watch insurance policy is unlike most other jewellery & watch insurance providers. We do not issue vouchers that restrict you to using only a certain jeweller. Whenever possible, we ensure you are free to choose the UK jeweller that you wish to repair or replace your item.

During the claims process, you can discuss your options with our friendly, experienced claims handlers.

Can I get cover on an engagement ring, then include my fiancée/fiancé on the policy once they have said yes?

Yes. The Policyholder is the person setting up the policy. This is normally either the person wearing the jewellery or their spouse/partner.

When the policy is set up with the partner as the Policyholder, the person who is/will be wearing the jewellery should be named on the wearer’s section of the policy.

You can update the policyholder name by visiting the Your Policy area found in the Menus at the top of the page and going to the Make Changes to your Policy option or at https://www.thmarch.co.uk/your-policy/make-changes-to-your-policy/ then choosing Change your name. Alternatively, call us on 01822 668000 from Monday to Friday 8.30am – 5.30pm excluding bank holidays.

If I make a claim, will I get cash or a replacement item?

You can complete a Claim Form online when visiting our Claims area by clicking on the Make a Claim button at the top of the page. You have the option to also download the form, complete it by hand and send it to our National Service Centre. If it is a loss or theft, it must also be reported to the local police in the first instance.

Our friendly and highly experienced claims team are also on the other end of the phone on 01822 668000 from 8.30am to 5.00pm Monday to Friday, excluding Bank Holidays, and can offer initial advice if you need it.

For personal jewellery insurance, once your claim is authorised, we don’t issue a voucher restricting you to a certain jewellery retailer like other insurance policies that cover jewellery. Where possible, we would look to replace the lost or stolen item on a like for like basis with the jeweller you originally purchased the item from. The jeweller will then claim the amount back from us. We pay the jeweller direct with no need for you to pay an excess.

We would normally aim to have formal authorisation of your claim issued within 5 working days of receiving the requested documents so you can quickly repair or replace your precious item.

How do I make a claim?

In the event of a claim on your jewellery & watch insurance policy, whenever possible, we ensure you are free to choose the UK jeweller that you wish to repair or replace your item. During the claims process, you can discuss your options with our friendly, experienced claims handlers.

Visit our Claims area by clicking on the Make a Claim button at the top of the page for more help.

I need to insure an item of jewellery or a watch that is not worn by me, what should I do?

Provided you are the spouse or partner of the person wearing the item (we call this person the wearer), when obtaining your quotation you will need to enter your details as the policyholder. Then, as you complete the quotation, you will be asked for the details of who will be wearing the item (the wearer).

Is accidental damage covered on a jewellery & watch insurance policy?

Yes. The March Plus jewellery and watch insurance policy is designed to cover accidental damage, loss and theft, with worldwide cover up to 60 days in any one trip.

I’m proposing abroad, can I insure the ring?

How exciting! We can help you. Insurance cover can often be arranged before you travel abroad to propose. The insurance would cover the item – which would need to be personally accompanied until placed into a safe on arrival at your destination or until the ring is presented to the wearer. Insurers wouldn’t usually be able to cover the item being kept in an unattended bag (for example, a suitcase in the hold would be classed as unattended).

We’re advising our customers on this sort of question every day, so why not call us for advice today on 01822 668000?

Does my jeweller’s reference number/referral code give me a discount?

No, the jeweller’s referral code simply gives us their details so we know where our referrals come from. In the event of a claim, your jeweller can then (where possible) be our first port of call to replace or repair your item. We only have one insurance market available to us for personal jewellery and watch insurance, irrespective of whether you are recommended by the website, a jeweller or a friend.

I have lost my jewellery/my watch! Is this covered?

Our jewellery & watch insurance policy is designed to cover accidental damage, loss and theft, with worldwide cover up to 60 days in any one trip.

You can complete a Claim Form online or alternatively you can download the form, complete it by hand and send it to our National Service Centre. If it is a loss or theft, it must also be reported to the local police in the first instance.

Our friendly and highly experienced claims team are on the other end of the phone on 01822 668000 from 9am to 5pm Monday to Friday, excluding Bank Holidays.  Visit our Claims area by clicking on the Make a Claim button at the top of the page for more help.

Would my jewellery/watch be covered whilst travelling abroad?

Yes. Our March Plus jewellery & watch insurance policy covers jewellery and/or watches worldwide with no single trip to exceed 60 days and is subject to the policy exclusions shown on your policy wording.

Can you insure my jewellery?

Of course, and we would love to help you! We have been insuring jewellery since 1887. Why not try online for a quotation for personal jewellery and watch insurance using our free online quote system by visiting https://www.thmarch.co.uk/personal/watch-insurance/ and clicking on the Get a Free Quote Button. A quick quote indication of insurance premium takes just seconds.

Please note if you have an item of jewellery exceeding £20,000 or you are trying to insure 2 or more items of jewellery worth more than £40,000 then you will not be able to arrange your insurance online. Our helpful and experienced team are ready to take your call to assist you with this on 01822 668000.

Insuring personal jewellery is our specialism and we are waiting for your call from Monday to Friday 8.30am to 5.30pm (excluding Bank Holidays).

Why arrange insurance with TH March?

There are many reasons to choose TH March for your personal jewellery and watch insurance!

  • Thanks to our experience in the jewellery trade, we have good working relationships with over 2,200 UK jewellers which makes the claims process much easier for you, our customers, when it comes to replacing jewellery

  • We are independent Chartered Insurance Brokers and a family-owned company based in the UK. Our offices are staffed with experienced, knowledgeable staff whose sole task is to find you the right insurance

  • The personal jewellery insurance policy has been specially designed for you by TH March, and is only available through TH March. In addition, we have access to a range of markets to find a product to suit you, if for any reason the separate jewellery insurance policy is not suitable for you

  • There is no excess under our jewellery and watch policy (most home insurers have an excess on their policies)

  • We can help you cover just your jewellery or watches on their own which especially helps if you don’t need any other contents insurance, either because you live with your parents or in furnished accommodation
  • If you have to Make a Claim https://www.thmarch.co.uk/make-a-claim/ you will speak to the same person throughout your claim. Our claims service is run by highly experienced staff who use a very straightforward and streamlined claims process.

Why use a broker? You could buy an insurance policy directly from an insurance company, but who would be acting in your best interests? This matters all the more should you ever need to make a claim. As insurance brokers, we are here to offer you impartial advice and help ensure you are treated fairly.

In addition, our standalone jewellery & watch insurance policy has been specially designed by TH March and negotiated with underwriters at Lloyd’s of London. Using our many years of expertise taking care of the insurance needs of the jewellery trade and its customers we have created a policy that has come to the aid of many customers who have had items stolen, lost or damaged over the years. This policy is exclusive only to TH March.

Chartered Insurance Brokers, established in 1887, we are proud to be known as the foremost brokers to the retailers, designers, manufacturers, makers, collectors, repairers and wearers, who are all part of the UK’s diverse and vibrant jewellery scene.

Wouldn’t my home insurance policy cover my jewellery/watch?

You might already have some jewellery cover on your home insurance policy. A standard home insurance policy usually has limits applying to the total amount of jewellery included in the contents section and/or further limits on the amounts allowed for individual items.

Often, if an insurance policy does include cover for jewellery, there is a restriction on how the items are replaced in the event of a claim. For example, it is common for insurers to provide vouchers from their specific list of jewellers or send you to a supplier of their choice.

We recommend you check the terms and conditions of your policy to find out how your insurers would deal with a loss of jewellery.

This is where we are able to help. We can provide guidance on your insurance; help you arrange a standalone insurance policy for your jewellery or watch, or alternatively a specialist home insurance which includes the right cover for your precious items. Call the team now on 01822 668000.

I don’t live in the UK – can I get cover?

Unfortunately we can only arrange cover for persons permanently resident in the UK.

How do I get a quote?

Why not try online for a quotation for personal jewellery insurance using our free online quote system by visiting https://www.thmarch.co.uk/personal/watch-insurance/ and clicking on the Get a Free Quote Button. A quick quote indication of insurance premium takes just seconds.

Please note if you have an item of jewellery exceeding £20,000 or you are trying to insure 2 or more items of jewellery worth more than £40,000 then you will not be able to arrange your insurance online. Our helpful and experienced team are ready to take your call to assist you with this on 01822 668000.

Insuring personal jewellery is our specialism and we are waiting for your call from Monday to Friday 8.30am to 5.30pm (excluding Bank Holidays).

Have you called me from FAF Charity?

The FAF Charitable Trust is a legitimate registered charity set up by trustees at TH March. Some customers’ telephone services link telephone numbers to charitable institutions and this means if the number is recognised as a charity it will display that charity’s name on the customer’s phone. In this case, because we use the same telephone number for the charity as we do for our main business number, this explains why you have received a call back from the team at TH March that looks like it is from FAF Charity. If you need to return the call, you are welcome to get in touch on 01822 855555, 01822 668000 or via our live chat facility available on this page.

Valuations
Where do I send my valuation?

The easiest method is to go to the Submit Valuation page at

https://www.thmarch.co.uk/your-policy/submit-valuation-documents/

You will also find guidance here on what insurers require on your valuation.

If you prefer, you can scan or photograph your valuation and email this to valuations@thmarch.co.uk, making sure you tell us your policy ID too.

You are also welcome to send this by fax or post to our National Service Centre. Contact details are available on our Contact page https://www.thmarch.co.uk/contact-us/

We only need to have a copy of your valuation – you needn’t part with your original.

I have a second-hand/pre-owned watch – how do I insure this?

Your watch valuation will need to show the New Replacement Value (NRV) of the watch if it was purchased new, or the Second-Hand Replacement Value (SHRV) of the watch if it was purchased second-hand or pre-owned.

How does a valuation help me?

This question should be “How does a valuation help me to get a satisfactory claims settlement for my jewellery or watches?”.

Without a valuation, the onus is on you to provide proof of the existence of a lost item and its value. That is why we ask for valuations at the start of the insurance, which speeds up the progress of any subsequent claim as we have a full description of the jewellery or watch you wish to insure.

Our experience is that where an insurer hasn’t requested a valuation at the outset, the claims process is more complicated. Without such supporting documentation or the actual item itself it would be difficult to establish the details of what has been lost and calculate its value. In this case insurers often use claims management specialists to try to ascertain the value of lost jewellery and this can lead to an unsatisfactory settlement being offered.

Where should I get a valuation for my personal jewellery/watch?

You should approach your jeweller or an independent valuer.

On the website of the National Association of Jewellers’ Institute of Registered Valuers you will find useful information on valuations, together with details of the UK’s most respected jewellery valuers https://www.naj.co.uk/find-a-jeweller.

The Jewellery Valuers Association – JVA Registered Valuers also has useful information on how to find a valuer in the UK

https://thejva.org/find-valuer

What information is required on a valuation for my personal jewellery/watch insurance?

You can find a copy of a checklist of all the information required on a valuation on our page created especially to help you with submitting valuations, by visiting the Your Policy Menu and choosing Submit Valuation Documents or following the link below.

https://www.thmarch.co.uk/your-policy/submit-valuation-documents/

Why do I need a valuation?

Our informative video on valuations will tell you all about this! Visit our Youtube channel to view them https://www.youtube.com/playlist?list=PLktaz13e3Dpvkyybe3Bv2Owe00kl7MJye

If your favourite item of jewellery/watch was ever lost, stolen or damaged beyond repair, a valuation would help provide the details you need in order to obtain a replacement. It provides a full description of the item and how it is made up and its insurance value at the time of valuation.

It is also essential that you discuss with your valuer how you would replace the item as this affects the type of valuation produced. For example, a new item from a chain store would be based on the New Replacement Value (NRV) whereas an older or antique item’s value could be based on the Second Hand Replacement Value (SHRV) or Antique Replacement Value (ARV).

Your valuer will also confirm how often your items should be revalued as precious metals and gemstone costs fluctuate greatly and regular valuations ensure your insurance values remain correct.

How often does jewellery need to be revalued?

Although we do not request annual re-valuations we do recommend that you have your items re-valued on a regular basis. This helps you to avoid being underinsured in the event of a claim. We would recommend discussing with your jeweller or independent valuer as to how often you should have your item re-valued.

You can find useful information on valuations, together with details of the UK’s most respected jewellery valuers on the website of the National Association of Jewellers’ Institute of Registered Valuers https://www.naj.co.uk/find-a-jeweller 

The Jewellery Valuers Association – JVA Registered Valuers also has useful information on how to find a valuer in the UK https://thejva.org/find-valuer

Do I need to worry about changes in gold price or price of diamonds etc?

The value of jewellery does indeed fluctuate according to the price of raw materials and fashion along with various other factors. Therefore we would recommend you speak to your jeweller or independent valuer about how often you should have your jewellery and/or watches re-valued. This is especially important as any claim you have would be settled based on your jewellery/watch valuation

Payments & Renewals
Can I pay my renewal online?

Yes you can.

All ways to pay are shown at https://www.thmarch.co.uk/your-policy/renew-or-pay-for-your-policy/ or by visiting the Your Policy Menu at the top of the screen and choosing Personal, Renew or Pay for your Policy.

This includes the link to make a payment online, monthly instalments, annual direct debit, bank transfer and cheques.

Can I speak to someone for advice?

We are here to help you and have various methods you can use to get in touch with us:

Call us

Our personal jewellery insurance team are available on 01822 668 000 from 8.30am to 5.30pm Monday to Friday excluding bank holidays. For anything else, talk to our reception team on 01822 855 555 Monday to Friday 9am to 5pm excluding bank holidays.

Make changes

You can submit changes on the website by visiting the page for our existing customers at the Your Policy menu at the top of the page. It is possible to submit valuations, tell us about a change you would like to make to your policy such as address or name, add or remove items from your policy, make a claim as well as renew or cancel your policy.

How do I renew my policy?

All ways to pay are shown at https://www.thmarch.co.uk/your-policy/renew-or-pay-for-your-policy/ or by visiting the Your Policy Menu at the top of the screen and choosing Personal, Renew or Pay for your Policy.

This includes the link to make a payment online, monthly instalments, annual direct debit, bank transfer and cheques.

If you need to discuss any changes to your renewal, there are various ways you can get in touch with us:

  • manage some changes to your policy via the Your Policy menu at the top of the page
  • email marchplus@thmarch.co.uk
  • use the live chat found on our website
  • call us on 01822 668000.

Our personal jewellery and watch insurance team are available from 8.30am to 5.30pm Monday to Friday excluding bank holidays.

Do you accept American Express (AMEX)?

Sorry, we do not accept American Express (AMEX). However, we do accept credit or debit cards provided they are registered in the UK. There is no service charge for these card payments.

How do I pay?

All ways to pay are shown at https://www.thmarch.co.uk/your-policy/renew-or-pay-for-your-policy/ or by visiting the Your Policy Menu at the top of the screen and choosing Personal, Renew or Pay for your Policy.

This includes the link to make a payment online, monthly instalments, annual direct debit, bank transfer and cheques.

Can I pay my additional premium online?

Unfortunately, you can’t pay additional premiums online. Please contact us on 01822 668000 to pay or alternatively you can make an electronic transfer.

Our bank details are:

  • Handelsbanken
  • Sort code: 405162
  • Account number: 45561772

Please ensure that payments are made payable to this exact name as formatted here:

T.H.MARCH & CO.LIMITED

Please remember to use your Policy ID as a reference number.

My policy has lapsed, can it still be renewed?

If your personal jewellery insurance renewal date has passed, you can go to the TH March free quotation pages for a new quotation by visiting https://www.thmarch.co.uk/personal/watch-insurance/ and clicking on the Get a Free Quote Button. 

Alternatively, our team will be happy to help you on 01822 668000 (Monday to Friday 9am to 5.30pm, excluding bank holidays). They will update your information and help to get you back on cover.

Can I automatically renew my jewellery & watch insurance policy each year?

To make life easier for you, we certainly can arrange to take your full insurance premium automatically each year via annual direct debit if you wish. Payment is taken in full 14 days after the start date/renewal date of your policy. No service charge is added. This will then automatically renew in the following years unless you advise TH March on or before the renewal date of your policy.

Please contact one of the team on 01822 668000 to ask to set up an annual direct debit.

Make Changes
Can I speak to someone for advice?

We are here to help you and have various methods you can use to get in touch with us:

Call us

Our personal jewellery insurance team are available on 01822 668 000 from 8.30am to 5.30pm Monday to Friday excluding bank holidays. For anything else, talk to our reception team on 01822 855 555 Monday to Friday 9am to 5pm excluding bank holidays.

Make changes

You can submit changes on the website by visiting the page for our existing customers at the Your Policy menu at the top of the page. It is possible to submit valuations, tell us about a change you would like to make to your policy such as address or name, add or remove items from your policy, make a claim as well as renew or cancel your policy.

I am away from home, will I be covered?

Yes, but if you are away from home for a prolonged period (more than 30 days), it is a condition of the policy to advise TH March before your trip. If you do not advise TH March of such a long trip then it may invalidate your insurance. This could mean you wouldn’t be covered if you tried to make a claim. If you let us know about your trip we can also help ensure that your insurance cover continues if you are still away while your renewal is due.

I need to tell you about a change of name

You can update this information by visiting the Your Policy area found in the Menus at the top of the page and going to the Make Changes to your Policy option or at https://www.thmarch.co.uk/your-policy/make-changes-to-your-policy/ then choosing Change your name. Alternatively, call us on 01822 668000 from Monday to Friday 8.30am – 5.30pm excluding bank holidays.

Generally, insurers will need to know:

  • Your postcode and Policy ID
  • Your Date of Birth
  • The date of your name change and what your previous name was
  • The new name of the Policyholder and their occupation
  • The new name of the person who wears the jewellery/watch if this is different to the above, and their occupation.

We are here to help, so if you’d rather talk to someone or you need any assistance, please call us on 01822 668000 from Monday to Friday 8.30am-5.30pm excluding bank holidays.

Can I add/delete an item on my policy?

You can provide information for this by visiting the Your Policy area found in the Menus at the top of the page and going to the Make Changes to your Policy option or at https://www.thmarch.co.uk/your-policy/make-changes-to-your-policy/ then choosing Add additional items or delete items from the list of options.

Alternatively, call us on 01822 668000 from Monday to Friday 8.30am – 5.30pm excluding bank holidays.

You can then tell our team all the details. We would need to know your Policy ID, as well as a description of the item/s you wish to add or delete. Our team will then be in touch to discuss any changes to your insurance premium and if a valuation is required. If your renewal is due soon, adding or deleting items of jewellery could mean your annual premium is different so our team may be in touch with a new renewal invitation too so that everything that should be covered is shown on your paperwork.

Can I get cover on an engagement ring, then include my fiancée/fiancé on the policy once they have said yes?

Yes. The Policyholder is the person setting up the policy. This is normally either the person wearing the jewellery or their spouse/partner.

When the policy is set up with the partner as the Policyholder, the person who is/will be wearing the jewellery should be named on the wearer’s section of the policy.

You can update the policyholder name by visiting the Your Policy area found in the Menus at the top of the page and going to the Make Changes to your Policy option or at https://www.thmarch.co.uk/your-policy/make-changes-to-your-policy/ then choosing Change your name. Alternatively, call us on 01822 668000 from Monday to Friday 8.30am – 5.30pm excluding bank holidays.

Can I make any changes online?

You can request changes to your policy by visiting the page for our existing customers in the Your Policy area found in the Menus at the top of the page.

In that area of the website, it is possible to:

  • submit valuations
  • update your name or address
  • request quotes to add or delete items from your policy
  • make a claim and get guidance on this
  • renew your policy
  • make a payment
  • cancel your policy
  • or tell us about any other changes you would like to make to your policy.

Why not try contacting us on our page for existing customers now or ask us a question on our Live Chat wherever you see the Live Chat sign.

I wish to cancel my policy, what do I need to do?

We are sorry to hear you are thinking of cancelling, but are here to assist you. You can arrange cancellation on our dedicated page for existing customers by visiting the Your Policy area found in the Menus at the top of the page and going to the Make Changes to your Policy option or at https://www.thmarch.co.uk/your-policy/make-changes-to-your-policy/ then choosing Cancel Your Policy.

Our customers being happy is a top priority for us and we would like to do our very best to help you continue to be a TH March customer. If you would like our assistance or would prefer to talk to someone about your cancellation, please call us on 01822 668000. We are available Monday to Friday 8.30am to 5.30pm, excluding bank holidays.

I am moving home – what should I do?

Your insurer will need details of your new address and its security so your insurance can continue to be valid. Your insurance cover is set up based on information on your home such as door locks, alarms and safes, as well as postcode which is likely to change when you move home.

You can update this information in the Existing Customers area of the website You can update this information by visiting the Your Policy area found in the Menus at the top of the page and going to the Make Changes to your Policy option or at https://www.thmarch.co.uk/your-policy/make-changes-to-your-policy/ then choosing the link for Tell us you’re moving home from the list of options. Alternatively, call us on 01822 668000 from Monday to Friday 8.30am -5.30pm excluding bank holidays.

Are there any fees or admin charges for making changes?

TH March does not charge an administration fee for changes made to your March Plus jewellery and watch insurance policy. However, if you pay your insurance premium using instalments with Premium Credit, they may charge an administration fee for any changes made to your credit agreement.

How do I notify you of a bereavement?

We are very sorry for your loss. We know that dealing with the death of a family member is a very difficult time.

We recommend in the first instance you speak to our team on 01822 668000. We are open Monday to Friday 8.30am to 5.30pm (excluding bank holidays). A member of the team will talk you through the process and answer any questions you have. Depending on the circumstances we may require a copy of the death certificate, Power of Attorney, details of the Executors, where the jewellery is going to be kept and the intention for the jewellery – for example if it will be kept, sold or gifted.

If you don’t feel like talking to anyone just yet, you are welcome to get in touch using our online area for existing customers. This can be found by visiting the Your Policy area found in the Menus at the top of the page and going to the Make Changes to your Policy option or at https://www.thmarch.co.uk/your-policy/make-changes-to-your-policy/ then choosing Tell us about another change from the list of choices.

How do I make a complaint?

We are dedicated to providing you with a high level of service at all times. However, if at any time you are not satisfied, please contact any of our staff.

More information on making a complaint can be found on our Terms of Business https://www.thmarch.co.uk/terms-of-business/#complaints-and-compensation

Safes and Security
How do I secure my safe?

We would recommend that this is done professionally. It must be fitted in line with the manufacturer’s instructions; in other words this usually means it must be bolted/fitted to the floor or an external/solid wall.

How do I know my personal information is safe with you?

Your data privacy and security is very important to us. We have been taking care of the insurance needs of the jewellery industry since 1887 and so we are very experienced at looking after confidential information regarding security and jewellery schedules relating to jeweller’s shops as well as individual customer information. Therefore, your information is safe with us.

Our Privacy Notice, available here, is designed to help you understand what kind of information we collect in connection with our products and services and how we will process and use this information.

In the course of providing you with products and services we will collect and process information that is commonly known as personal data. Our Privacy Notice describes how we collect, use, share, retain and safeguard personal data.

It also sets out your individual rights; we explain these later in the Notice but in summary these rights include:

  • your right to know what data is held about you
  • how this data is processed and
  • how you can place restrictions on the use of your data.

If you would like further clarity on how we use your data and to reinforce our commitment to your data privacy and security, we recommend you read our Privacy Notice at https://www.thmarch.co.uk/privacy-notice.

Can I use a gun safe for my jewellery?

Gun safes are designed to hold fire arms and ammunition. They are not classed as being suitable for jewellery.

What locks should I have on my doors and windows?

Most insurers expect to see:

  • at least a 5-lever mortice deadlock on wooden external doors
  • or multi-point locks on any UPVC external doors to your home
  • and key operated window locks on ground floor or vulnerable windows (i.e. accessible via a flat roof or drainpipe etc.).

Details of your home security is usually requested when obtaining a quotation.

For more guidance on keeping your home secure, please contact the team on 01822 668000.

Where can I buy a safe?

You may like to contact one of the following safe companies:

  • Independent Safes on 020 7405 1540
  • Associated Security on 0161 832 2777
  • Thornhill Security 01179 674994.

Alternatively, you may wish to contact a local locksmith that is able to supply safes with the relevant cash rating required.

What safe do I need?

As an example, if you have up to £30,000 of jewellery, our underwriters would require you to have a safe with a “Cash Rating” of £3,000. The Cash Ratings on safes refers to the amount of cash the safe is designed to protect. If you would like any further guidance, do contact one of the team on 01822 668000. We can help advise you on the relevant Cash Rating depending on the values you are insuring.

Do you store my debit/credit card details?

Credit or debit card information input into the online system is encrypted and at no point during this process are these details saved. All other information is stored securely.

If you would like further clarity on how we use your data and to reinforce our commitment to your data privacy and security, we recommend you read our Privacy Notice at https://www.thmarch.co.uk/privacy-notice

What is meant by “Cash Rating”?

The Cash Ratings on safes refer to the amount of cash the safe is designed to protect. For example, a £3,000 Cash Rated safe is designed to allow you to hold up to £3,000 cash overnight and 10 times that amount in jewellery (£30,000). You might be required to have a safe installed with a particular cash rating before our underwriters will provide you with cover for the cash or valuables you keep overnight. Cash ratings are given by the manufacturers as a guide, however, we would advise you to contact us to confirm the safe you have chosen is suitable before installation.

Other Personal Insurances
Income Protection Insurance

Income Protection Insurance is designed to pay regular benefit if you are unable to work as a result of accident or illness. Short Term and Long Term options are available.

Find out more on our dedicated page https://www.thmarch.co.uk/personal/income-protection-insurance/ or contact us to discuss your personal needs and requirements on 01822 855 555.

You can also arrange for a callback at a convenient time for you.

Can you arrange any other kinds of insurance for me?

We certainly can. For example, we are able to offer home insurance. We can also add other items of jewellery to your personal jewellery insurance policy.

We are proud to be known as the foremost insurance brokers to the retailers, designers, manufacturers, makers, collectors, repairers and wearers, who are all part of the UK’s diverse and vibrant jewellery scene. Our expertise doesn’t stop there because we offer a wide range of home, commercial and personal insurance products including life and critical illness insurances.

So, whether you need expert advice about insurance cover for your business, your home, your life or any other precious possession, please talk to us first here at TH March on 01822 855555 or request a callback by visiting our contact page https://www.thmarch.co.uk/contact-us/

What insurance can you arrange for me?

Specially designed personal jewellery & watch insurance, available only from TH March, is here for you when you need to insure your jewellery or watches separately to your home insurance.

We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business. It is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that’s where customers feel they need us the most.

Widely known as the foremost insurance brokers for the jewellery trade since 1887, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene. However, our expertise extends even further! We arrange commercial and personal insurance products and offer guidance and advice to suit the needs and requirements of all kinds of people and organisations.

Contact us today on 01822 855555 or speak to your local branch – we are near to you!

https://www.thmarch.co.uk/contact-us/

Can you arrange travel insurance?

Yes. Please contact us for further details at marchplus@thmarch.co.uk

If we cannot offer cover due to your pre-existing medical condition(s), please follow this link to the medical directory to find more information and contact details. This will lead you to a directory of approved specialist providers:

https://biba.org.uk/travel-medical-directory

Private Medical Insurance

When giving advice we always select the best provider and their best product to suit your specific needs. WPA is one of the UK’s leading Private Medical Insurance providers that we recommend to our clients. To find out more, or to obtain a quotation, head over to our Private Medical Insurance page at https://www.thmarch.co.uk/personal/private-medical-insurance/  or call us today on 01822 855 555.

You can also request a callback at a convenient time for you.

What does an insurance broker do?

If you deal directly with an insurance company, their propositions would only be from their own insurance products. As insurance brokers, we are here to offer you impartial advice and help to ensure you are treated fairly. Our experienced and qualified staff are trained to put your interests first to ensure we find you the right cover, tailored to your needs, with the right insurer, based on the information you provide us.

Being Chartered Insurance Brokers is also important for you, our customers. It means we have satisfied rigorous criteria relating to professional qualifications and ethical good practice. It means you can be confident that you are dealing with one of the UK’s leading firms that is wholly committed to providing you with the best possible advice, service and support.

Life Insurance & Critical Illness

The right insurance is essential for anyone who cares about their loved ones. Life insurance pays out when you die. Critical Illness cover offers financial support so that family and home life can continue even when a diagnosed illness such as cancer, stroke, heart attack or certain other medical conditions threaten to change lives.

Every person is unique so your individual cover can be tailored to suit your specific needs.

Visit our Life Insurance & Critical Illness page https://www.thmarch.co.uk/personal/life-insurance-critical-illness/#/ and obtain a free quotation or for expert advice contact us on 01822 855 555.

Home Insurance

We recognise that every home is different. Our specialist home insurance advisers’ sole task is to help you find the best policy to suit your needs and give you complete peace of mind. Find out more by visiting our home insurance page today at https://www.thmarch.co.uk/personal/home-insurance/ where you can request a call back or contact us on 01822 668000.