How do I make a claim?

You can complete a Claim Form online or alternatively you can download the form, complete it by hand and send it to our National Service Centre.  If it is a loss or theft, it must also be reported to the local police in the first instance.

Our friendly and highly experienced claims team are also on the other end of the phone on 01822 668000 from 9am to 5pm Monday to Friday, excluding Bank Holidays, and can offer initial advice if you need it.

For personal jewellery insurance, once your claim is authorised, we don’t issue a voucher restricting you to a certain jewellery retailer like other insurance policies that cover jewellery. All you need to do is choose the replacement item from your jeweller or make arrangements for repair with your jeweller. The jeweller will then claim the amount back from us. We pay the jeweller direct with no need for you to pay an excess.

For straightforward claims, we would normally aim to have formal authorisation of your claim issued within 2 working days so you can quickly repair or replace your precious item.

Related Knowledge Base Posts

Investor in Customers (IIC) is a leading business assessment company focussing on customer experience. IIC measures excellence in the field of customer service and relationships through independent assessments made using actual customer feedback.

TH March is "delighted" having been graded "Gold" following such an assessment.

Learn more

"This is great news for us and I would personally like to thank all the customers who took time to participate in surveys and interviews when they were approached by Investor in Customers"

Managing Director, Neil McFarlane
Here's what IIC say about us:

"We have been working with TH March for three years and they are really embracing the importance of delivering an exceptional customer experience. We congratulate them on successfully implementing a number of changes within their business to ensure that their customers recognise that, at all times, TH March has their best interests at the heart of the organisation."

Here's what some of our customers have told IIC about us:

"Always helpful and handle issues quickly and efficiently."

"I received fantastic customer service and all the information provided was very clear. I then received emails and correspondence as I had been promised."

"TH March met my needs when others struggled to. The staff were friendly and very helpful."

Welcome to Our Website