You can complete a Claim Form online or alternatively you can download the form, complete it by hand and send it to our National Service Centre. If it is a loss or theft, it must also be reported to the local police in the first instance.
Our friendly and highly experienced claims team are also on the other end of the phone on 01822 668000 from 8.30am to 5.30pm Monday to Friday, excluding Bank Holidays, and can offer initial advice if you need it.
For personal jewellery insurance, once your claim is authorised, we don’t issue a voucher restricting you to a certain jewellery retailer like other insurance policies that cover jewellery. All you need to do is choose the replacement item from your jeweller or make arrangements for repair with your jeweller. The jeweller will then claim the amount back from us. We pay the jeweller direct with no need for you to pay an excess.
For straightforward claims, we would normally aim to have formal authorisation of your claim issued within 2 working days so you can quickly repair or replace your precious item.