We are very sorry for your loss. We know that dealing with the death of a family member is a very difficult time.
We recommend in the first instance you speak to our team on 01822 668000. We are open Monday to Friday 9am to 5.30pm (excluding bank holidays). A member of the team will talk you through the process and answer any questions you have. Depending on the circumstances we may require a copy of the death certificate, Power of Attorney, details of the Executors, where the jewellery is going to be kept and the intention for the jewellery – for example if it will be kept, sold or gifted.
If you don’t feel like talking to anyone just yet, you are welcome to get in touch using our online area for existing customers here, choosing Other from the list of choices.