If I make a claim, will I get cash or a replacement item?

In the event of a claim on your jewellery & watch insurance policy, whenever possible, we ensure you are free to choose the UK jeweller that you wish to repair or replace your item. During the claims process, you can discuss your options with our friendly, experienced claims handlers.

This Article Also Answers the Following Questions :

  • Cash settlement, vouchers

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Investor in Customers (IIC) is a leading business assessment company focussing on customer experience. IIC measures excellence in the field of customer service and relationships through independent assessments made using actual customer feedback.

TH March is "delighted" having been graded "Gold" following such an assessment.

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"This is great news for us and I would personally like to thank all the customers who took time to participate in surveys and interviews when they were approached by Investor in Customers"

Managing Director, Neil McFarlane
Here's what IIC say about us:

"We have been working with TH March for three years and they are really embracing the importance of delivering an exceptional customer experience. We congratulate them on successfully implementing a number of changes within their business to ensure that their customers recognise that, at all times, TH March has their best interests at the heart of the organisation."

Here's what some of our customers have told IIC about us:

"Always helpful and handle issues quickly and efficiently."

"I received fantastic customer service and all the information provided was very clear. I then received emails and correspondence as I had been promised."

"TH March met my needs when others struggled to. The staff were friendly and very helpful."

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