Cover is available for sendings via any of the Royal Mail Special Delivery Guaranteed services.
The only requirement is for you to purchase at least the minimum available i.e. £750. Some of our clients choose to purchase the higher levels of £1,000 or £2,500 with a view to reducing claims on their insurance policy, but there is no obligation to do so.
As Royal Mail no longer provides compensation payments for parcels containing valuables with a total value over £2,500, we would recommend bearing this in mind when deciding which compensation level to purchase. If you decide to opt for a compensation level lower than you usually do, please contact your account executive as you may need to increase your sendings cover if more parcels are to be insured.
Please contact your local branch for details of any applicable policy excess.
Yes! Cover can be provided for goods sent via scanned and tracked courier services such as those provided by:
We would recommend considering services that utilise a one-time passcode (OTP) which can help provide evidence that a parcel has been delivered to the correct recipient. This will in turn avoid parcel losses when it is not clear if the parcel has been delivered correctly.
There are no requirements under our policies regarding this point. Obviously it would be preferable to avoid making any mention of jewellery, precious stones, watches and the like, so you could use a more generic term, which is unlikely to draw attention e.g. ‘noble metal’ when sending gold or silver.
The available limits vary based on several factors. Please contact us for further details.
Simply contact your dedicated account executive or the team in your local TH March branch to discuss your requirements.
Cover is typically available via Royal Mail’s International Services (e.g. Tracked, Signed or Tracked & Signed) and scanned and tracked courier services such as those provided by
Cover is available for parcels sent to most countries, however there are restrictions for countries that the UK Government has imposed sanctions on.
Royal Mail Special Delivery Guaranteed services (Next Day, 9am, 1pm and Returns). Compensation is available at £750, £1,000 and £2,500.
Royal Mail states that you must not send any package containing “valuables” (which includes jewellery, precious stones and watches) with a total value of more than £2,500* using any of the following Royal Mail Special Delivery Guaranteed services:
If sending non-valuable items, the maximum total value is increased to £5,000. For further details please see “Contents of items” on page 7 of Royal Mail’s terms and conditions.
This means that if you send a parcel containing jewellery, precious stones or watches, with an overall value over £2,500 (regardless of the compensation level you purchased), Royal Mail can refuse payment of any compensation. You may also be liable for any additional costs that Royal Mail incur.
*Please refer to the section above providing details of the insurance cover available for UK parcel sendings.
Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after:
These timescales may differ for items posted on account.
Claims for loss must be made within 80 calendar days of the date of posting, or no claim will be considered.
The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation.
The claimant is required to provide the same evidence regardless of whether they are the sender or recipient.
Royal Mail should contact the claimant with the outcome of their claim within 30 calendar days.
In our experience, if you don’t hear back from Royal Mail in this timeframe, claimants who contact them by telephone to advance the claim do tend to have a more successful outcome.
A refund of the postage fee plus compensation on the basis of the “actual loss”.
The compensation is subject to the maximum payable being the lower of the amount calculated in line with Royal Mail’s definition of “actual loss” and the maximum level of compensation purchased.