We provide an excellent training and working environment, plus many other staff benefits.

• Hybrid Working (After an initial training period)
• Good career prospects in a supportive environment that encourages role specific professional qualifications and CPD
• 25 days A/L increasing to 30 days after 5 years service (plus bank holidays).
• Private Medical Insurance – includes access to referred mental health service.
• Cash Plan Scheme – can help you to cover the cost of everyday healthcare by reimbursing you for some or all of the cost of routine and/or unforeseen healthcare costs and appointments.
• Employee Assistance Programme – includes access to a variety of confidential tools for general health and wellbeing tips plus mental health support.
• Cycle to Work Scheme
• Monthly staff recognition Awards – March Star Awards. Nominated by staff for staff.
• Staff Suggestions Awards
• 14% of the workforce are Mental Health First Aiders
• Wellbeing Committee, run by staff for staff
• Menopause Matters Awareness Group
• Diversity, Equity, Inclusion and Belonging Forum
• Employer Supported Volunteering

PURPOSE OF ROLE:

To undertake designated duties within the Glasgow Office in accordance with TH March requirements.

JOB COMPETENCIES:

Responsibilities:

• Successfully deal with new business enquiries and insurance renewals and provide a first-class service to clients by fulfilling their insurance requirements.

• Provide support and technical assistance to Account Executive and other staff within the Company.

• Handle day to day queries from clients and act as point of contact and build and maintain relationships with clients, insurers and other staff within the Company.

• Provide claims assistance when required, all within agreed timescales.

• Work as part of an effective team, helping to develop less experienced team members whenever appropriate.

• Liaise with colleagues to share information about the current insurance marketplace, and to assist them with any insurance queries.

• Comply with service standards at all times, to ensure the best service is provided to clients.

• Provide insurers and underwriters with accurate information to ensure they can assess each risk correctly.

• To maintain accurate files and to ensure correspondence and telephone notes are correctly recorded in the Policy Administration System.

• To maintain clients’ and the Company’s confidentiality at all times.

• To fully understand TH March Policies and Procedures and ensure they are adhered to.

• To comply with the Company Policy on Information Security and Acceptable Use.

• To undertake all other duties as reasonably required and directed.

Behaviours:

• To embrace and behave in line with TH March Values.

• To comply with FCA Rules & Regulations.

• To comply with the FCA’s Treating Customers Fairly principle including:

• Acting in an honest and open manner at all times with both clients and the Company.

• Acting with integrity by demonstrating fairness and impartiality.

• Demonstrating a client focussed approach.

• To ensure that business transactions are conducted in a way that is clear and straightforward.

• To treat everyone with dignity and respect

• To enhance your role by undertaking appropriate training and personal development courses, as required.

Skills Required:

• Excellent customer service & IT skills and telephone manner.

• Effective communication skills, both verbal and written.

• Ability to gather and analyse information for the client and resolve problems.

• Ability to identify and respond appropriately to an individual client’s level of understanding.

• Ability to identify and match products with client requirements.

• Ability to persuade and influence others.

• Ability to demonstrate, understanding and apply TH March values. These are embedded in all roles.

Job Title: Trainee Account Executive

Reporting to: Branch Manager

Department: Jewellers Block

 Location: Glasgow Office

PURPOSE OF ROLE:

To undertake designated duties within the Glasgow Office in accordance with TH March requirements.

JOB COMPETENCIES:

Responsibilities:

• Identify and develop new business in line with Company objectives, involving working to set targets for the area you cover.

• Manage account relationships with designated clients, acting as primary point of contact for clients from a sales and business development perspective.

• Handle and respond to product queries from clients quickly, efficiently and accurately.

• Successfully broke new business enquiries and insurance renewals and provide a first-class service to clients by fulfilling their insurance requirements.

• Provide insurers and underwriters with accurate information to ensure they can assess each risk correctly.

• Negotiate deals within the industry market, where required, in order to meet client demands and remain competitive.

• Build up detailed knowledge about the company's products and offer advice about existing products and promoting value added services.

• Build and maintain effective professional relationships with clients, insurers and other staff within the Company.

• Keep abreast of market conditions and developments and physical and alarm security procedures.

• Liaise with colleagues to share information about the current insurance marketplace, and to assist them with any insurance queries.

• Deliver presentations to clients and occasionally representing the business at exhibitions, etc.

• Provide claims assistance when required.

• To maintain accurate files and to ensure correspondence and telephone notes are correctly recorded in the Policy Administration System.

• To maintain clients’ and the Company’s confidentiality at all times.

• To fully understand TH March Policies and Procedures and ensure they are adhered to.

• To comply with the Company Policy on Information Security and Acceptable Use.

• To undertake all other duties as reasonably required and directed.

Behaviours:

• To embrace and behave in line with TH March Values.

• To comply with FCA Rules & Regulations.

• To comply with the FCA’s Treating Customers Fairly principle including:

• Acting in an honest and open manner at all times with both clients and the Company.

• Acting with integrity by demonstrating fairness and impartiality.

• Demonstrating a client focussed approach.

• To ensure that business transactions are conducted in a way that is clear and straightforward.

• To treat everyone with dignity and respect

• To enhance your role by undertaking appropriate training and personal development courses, as required.

Skills Required:

• Excellent customer service & IT skills and telephone manner.

• Effective communication skills, both verbal and written.

• Ability to gather and analyse information for the client and resolve problems.

• Ability to identify and respond appropriately to an individual client’s level of understanding.

• Ability to identify and match products with client requirements.

• Ability to persuade and influence others.

• Ability to demonstrate, understanding and apply TH March values. These are embedded in all roles.