Investor in Customers (IIC) is a leading business assessment company focussing on customer experience. IIC measures excellence in the field of customer service and relationships through independent assessments made using actual customer feedback.
T H March is "delighted" to have been awarded 3 out of 3 stars following such an assessment, graded as "Exceptional". Managing Director, Neil McFarlane said:
"This is great news for us and I would personally like to thank all the customers who took time to participate in surveys and interviews when they were approached by Investor in Customers".
Here’s what IIC say about us:
"We have been working with TH March for three years and they are really embracing the importance of delivering an exceptional customer experience. We congratulate them on successfully implementing a number of changes within their business to ensure that their customers recognise that, at all times, TH March has their best interests at the heart of the organisation."
Here’s what some of our customers have told IIC about us:
"A brilliant company to deal with".
"Dealing with claims, they are faultless"
"Staff are always exceptionally polite & helpful. I really feel they believe in the good service they are providing."