5-Star Customer Experience for TH March Customers


The true value of any insurance policy is ultimately revealed when you need to make a claim. This coupled with the overall customer service experience will show how good your insurance cover really is.

Good news for Chartered Insurance Brokers and personal jewellery specialists TH March because, if customer comments on the open online review platform Trustpilot are anything to go by, it seems that people are highly delighted with their TH March experience. The reviews speak for themselves and here are four from just one day:


“The professionalism, speed and service I have received from my claims handler (Jade) and THM in general has been impeccable. I would highly recommend THM for high end jewellery and watches. Hopefully will not have to use the service again but it’s great knowing that you are covered by a reputable and reliable company.”


“Easy to renew with clear information”


“Excellent service. Paid jeweller direct so no hassle. Very very happy with service.”


“Literal immediate acceptance of my claim and they said they would pay direct so all I have to do is pick up my watch when repair is complete. Really impressed. Don’t think I’ve ever heard of such a simple claim process!”

And just for good measure, a few more from earlier in the month:


“Absolutely blown away with the fantastic efficient service I recently received with Charlotte. Due to my own carelessness I lost my watch whilst out shopping on a Sunday afternoon. I filled out a claim form and was contacted by Charlotte almost immediately on Monday morning acknowledging that she had received it and was asked to confirm a few details to validate my claim. By Wednesday morning I had received my confirmation that the claim was approved and was able to replace my watch immediately. I had never lost anything like this or anything expensive and was heartbroken and annoyed with myself and the thought of putting in a claim would be a nightmare. Charlotte made my whole experience so easy. Thanks so much Charlotte @ TH March”


“Excellent service – the staff were really helpful and clear/concise around the insurance policy they were providing. Thank you!”


“Really good customer service, phoned back as the person promised, efficient and direct.”

Head over to Trustpilot to check out these and other reviews out for yourself: https://uk.trustpilot.com/review/thmarch.co.uk