Donna Douglas, Personal Insurances Account Handler, Household Team, National Service Centre
Donna has worked within the insurance industry for over 25 years and joined THM in February 2021. She is Cert CII qualified and is enjoying her role within the Household Team.
Donna likes sea swimming and spending time with her ever growing family!
Your March Star Nominations for Donna
WE ARE A TEAM!“Donna is an extremely hard worker who deserves recognition for how well she has adapted and learnt her role within the Household Department. Donna is always polite, approachable and happy to help, a pleasure to work with.”
WE LOOK FOR SOLUTIONS!“Donna is like a breath of fresh air. She is such a hard worker and always willing to help and dig in when she can. Thank you Donna.”
Michelle Hayward, Claims Handler, National Service Centre
Michelle joined the Claims Team in November 2022 and is Cert CII qualified.
Michelle likes being outside and going for family walks in her free time.
Your March Star Nominations for Michelle
WE PUT CUSTOMERS FIRST!“Shell has had multiple 5 star reviews recently for her claims handling. During a really busy time in claims Shell comes in and smashes through her workload, often staying on to finish things and leave things as best as she can for her colleagues. Shell is also already in the process of gaining some claims authority, which is a great achievement in such a short time. Well done Shell”
WE DO THE RIGHT THING!“I would like to nominate Shell for a March Star as she has gone above and beyond week in and week out recently to try and fight back log. It has been a very busy time in claims of late with a lot of change. Shell comes in every day with a smile on her face and just cracks on. We really appreciate everything you do Shell, thank you”